Reference

dolantogel Privacy Policy For Your Account

Your account data, DANA and QRIS activity, and device access are covered in the dolantogel Privacy Policy, so you can understand what we collect before opening an account.

Account clarityWallet dataCookie choicesLocal access
dolantogel dolantogel Privacy Policy For Your Account
CONTACT PATHS

Get Privacy Help Near Account Support

A clear contact path matters when you want to ask about personal data rather than a wallet status.

Account access If phone verification or sign-in blocks your privacy request, use the account help route and state whether you need a copy, correction or access explanation. We will check the account record before responding.
Wallet record For DANA, OVO, GoPay or QRIS data questions, attach the payment receipt reference rather than your wallet password. This lets us match the transaction record while keeping unnecessary payment details out of the request.
Policy wording When a section of the Privacy Policy is unclear, quote the heading or sentence in your request. We can explain its account, cookie, device or retention meaning for access where local law permits.
HANDLING PRACTICES

How We Handle Your Privacy Requests

We keep the policy practical by connecting each privacy choice to a real account action.

Account data

We use account details to create and protect your access, link phone verification to the correct account and respond to support requests. We do not need your sign-in password to discuss a privacy request.

Cookie controls

Cookies can remember a session and help us understand whether a page loads correctly on mobile or desktop. Your browser settings provide a way to remove or restrict them, although some account steps may then need repeating.

Device security

Browser type, operating system, session time and related security signals help us identify unusual access. This supports account checks when you move from a phone to a desktop before entering the lobby.

Payment records

A DANA, OVO, GoPay or QRIS reference may be retained to reconcile a receipt with your account status. Bank transfer and virtual account records follow the same purpose-based handling.

Data retention

We retain records only for the period needed for account operation, security checks, dispute handling or legal duties. The applicable period can depend on the record type and local law, not on a blanket rule.

Change requests

You may ask us to access, correct or clarify personal data through account support. Include your account identifier and request details; we may verify ownership before making a change or sharing a copy.

Privacy Policy Answers For Indonesia

These Privacy Policy answers cover the questions you are most likely to have before opening an account or sending a wallet receipt. We keep each response tied to a specific account action, device setting or contact request, so you know what to prepare and where local law permits access.

It covers account details, phone verification, device signals, cookies, support records and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We use phone verification to connect account access to the correct person, reduce unusual sign-in activity and handle account requests. We check ownership before changing details or releasing a data copy.

Yes. It explains how browser type, operating system, session time and related security signals may be used when you move between a mobile phone and desktop account access.

Use the account help route near the cashier area, provide your account identifier and state whether you want access, correction or clarification. We may verify ownership before responding where local law permits.

A payment reference may be kept to match a DANA or QRIS receipt with your account status, resolve a support question and meet legal duties. We do not need your wallet password.

You can adjust cookie settings in your browser and remove stored cookies there. Some account steps may need repeating afterward, and the Privacy Policy explains why session cookies support sign-in.

Some access, eligibility, retention and request outcomes depend on local law. We apply the relevant requirement for Indonesia and provide account access where local law permits.